All cancellations must be received in writing (email is fine). The cancellation date is the day we receive your notice, and charges are based on the number of days before your event date.
45 days or more: full refund of all payments.
15 to 44 days: your deposit is kept. Any payments beyond the deposit are refunded.
8 to 14 days: 50% of the order total is charged, except tents, which are charged at 100%.
7 days or less: 100% of the order total is charged.
If you reschedule rather than cancel, your deposit may be transferred once to a new date within 12 months of your original event date, subject to availability.
Special orders and items brought in from other suppliers for your event are non refundable once ordered. Weather is not grounds for cancellation; please contact us to discuss options if conditions are a concern.
