Everything You Need to Know
Got questions? We’ve got answers! Check out our FAQs below for quick info on common topics. If you don’t find what you’re looking for, feel free to contact us; we’re happy to help!
No, linens do not need to be washed before they come back to us. Please shake out or remove any leftover food, debris and decorations before returning them.
All products are rented on per event basis. In most cases we will deliver your order the day before your event and pick up all rented products the day after your event. Please let us know well in advance if you would like to keep your rented products longer than 48 hours.
We will set up your tables and chairs for an additional fee, please let us know in advance if you will require this service. All tents are delivered, set up, and taken down by our trained staff.
You can make changes to your order up to 5 days before your event. Additions are welcome at any time when available. A separate delivery charge will apply to products not included in your first delivered order.
Yes, we can deliver without you being there. However we will need detailed instructions on where to leave your rental products or in the case of tent rentals, a detailed site diagram.
We accept e-Transfer, cheque and cash. Credit card payments are accepted through PayPal, with an additional 5% fee. A 50% deposit is required at the time of booking. The balance of your order is due 5 days before your rental products are delivered.
The City of Moncton requires a permit for any tent over 200 square feet, or any tent used for public assembly. Applications must be received at least 5 business days before the event. PeakRentals.com will assist you with this process if required.
You should place your order as soon as you have a confirmed date for your event.
All products are rented on a first come first serve basis. Early planning ensures product availability.
Yes, all rentals require a 50% deposit at time of booking.
All cancellations must be received in writing (email is fine). The cancellation date is the day we receive your notice, and charges are based on the number of days before your scheduled delivery or installation date.
45 days or more: full refund of all payments.
15 to 44 days: your deposit is kept. Any payments beyond the deposit are refunded.
8 to 14 days: 50% of the order total is charged, except tents, which are charged at 100%.
7 days or less: 100% of the order total is charged.
Special orders and items brought in from other suppliers for your event are non refundable once ordered. Weather is not grounds for cancellation; please contact us to discuss options if conditions are a concern.
Sidewalls are not included in the price of the tent. Please review our catalogue for pricing.
For a bright atmosphere we would recommend 100 watts per 100 sq. ft.
For a soft atmosphere we would recommend 100 watts per 400 sq. ft.
PeakRentals.com inspects and maintains all rental products on a regular basis. All rental products are the responsibility of the renter once delivered. The renter will be charged for the replacement cost of any missing or damaged items. Please inspect and go over your order once delivered and report any discrepancies to us immediately.
The size and type of your event, geographic location, other existing structures, and utilities are all important factors when planning to rent a tent.
A free site inspection is advised. Please contact us for more information.
Consultations are by appointment only. Please call or email us for more information.
Our business number is available for emergencies 24 hours a day. (506-863-7325)
We deliver and install throughout the Maritimes, including New Brunswick, Nova Scotia and Prince Edward Island. Delivery charges are based on distance. See our delivery fees.
Our off season runs from October to April. During that time, rentals are available for pick up and return only, by appointment, and we don’t install tents. Delivery and tent installation start again in May.
Yes, after hours and holiday delivery and pick up can be arranged. Additional fees may apply.
Yes, customer pick up is available year round. When booking, please give us the name and address of where the items are going.
Please wipe down all items and leave them stacked where our delivery crew left them, ready for pick up.
All products are rented on a per event basis, so no credit is given for items that go unused.
Yes. Renters are required to carry $2,000,000 in liability insurance, with PeakRentals.com named as an additional insured and loss payee. Rental items are not covered under our insurance once they leave our possession, so please arrange coverage with your insurance provider before your event.
Tents are temporary structures, and for the safety of your guests and our crew, we will not install a tent when extreme weather is forecast. Weather is not grounds for cancellation, but if conditions are a concern, please contact us to discuss options.
Multiply your guest count by the space each guest needs: 10 to 12 square feet per guest at round tables, 8 to 10 at banquet tables, or 6 to 8 for cocktail or standing. Then add space for a dance floor, buffet, bar or stage. See our seating chart and tent calculator for more detail.
Please clear the tent area of lawn furniture, toys and pet waste before our crew arrives. Let us know ahead of time about anything underground where the tent will go, such as septic fields, irrigation or sprinkler lines, and buried gas, power or water lines, as well as any overhanging trees or power lines. We offer a free site inspection so we can plan the best placement together.
Yes. We can stake through pavement and repair it afterward, or use ballast where staking isn’t possible. Ballast barrels are significantly more expensive, so please let us know the surface when you request a quote.
Barbecues, grills and other cooking equipment must stay outside the tent. Open flames and heaters must be kept well away from the tent walls and roof, and any heater used must be approved for tent use. Please review the tent care rules in your rental agreement, or ask us before your event.
Yes. PeakRentals.com is proud to support community and non profit events. Visit our Community page to apply through our online Not For Profit form.
