FAQs2026-09-09T17:00:18+00:00

Everything You Need to Know

Got questions? We’ve got answers! Check out our FAQs below for quick info on common topics. If you don’t find what you’re looking for, feel free to contact us; we’re happy to help!

Do I need to wash the linens?2026-10-27T16:48:41+00:00

No, linens do not need to be washed before they come back to us. Please shake out or remove any leftover food, debris and decorations before returning them.

How long do I get to keep my rental items?2026-04-12T00:31:46+00:00

All products are rented on per event basis. In most cases we will deliver your order the day before your event and pick up all rented products the day after your event. Please let us know well in advance if you would like to keep your rented products longer than 48 hours.

Do you set up the tents, tables and chairs?2026-04-12T00:31:45+00:00

We will set up your tables and chairs for an additional fee, please let us know in advance if you will require this service. All tents are delivered, set up, and taken down by our trained staff.

What about changes to my order?2026-04-12T00:31:45+00:00

You can make changes to your order up to 5 days before your event. Additions are welcome at any time when available. A separate delivery charge will apply to products not included in your first delivered order.

Can you deliver without me being there?2026-04-12T00:31:45+00:00

Yes, we can deliver without you being there. However we will need detailed instructions on where to leave your rental products or in the case of tent rentals, a detailed site diagram.

How and when do I pay?2026-10-27T15:39:18+00:00

We accept e-Transfer, cheque and cash. Credit card payments are accepted through PayPal, with an additional 5% fee. A 50% deposit is required at the time of booking. The balance of your order is due 5 days before your rental products are delivered.

Will I require a permit when renting a tent(s)?2026-10-27T14:33:16+00:00

The City of Moncton requires a permit for any tent over 200 square feet, or any tent used for public assembly. Applications must be received at least 5 business days before the event. PeakRentals.com will assist you with this process if required.

How do I place an order?2026-04-12T00:31:45+00:00

Please call or email us to place your order.

How soon should I place my order?2026-10-27T13:04:28+00:00

You should place your order as soon as you have a confirmed date for your event.

All products are rented on a first come first serve basis. Early planning ensures product availability.

Do I need to pay a deposit at the time of booking?2026-04-12T00:31:45+00:00

Yes, all rentals require a 50% deposit at time of booking.

What is your cancellation policy?2026-10-27T13:10:24+00:00

All cancellations must be received in writing (email is fine). The cancellation date is the day we receive your notice, and charges are based on the number of days before your scheduled delivery or installation date.

45 days or more: full refund of all payments.

15 to 44 days: your deposit is kept. Any payments beyond the deposit are refunded.

8 to 14 days: 50% of the order total is charged, except tents, which are charged at 100%.

7 days or less: 100% of the order total is charged.

Special orders and items brought in from other suppliers for your event are non refundable once ordered. Weather is not grounds for cancellation; please contact us to discuss options if conditions are a concern.

Are sidewalls included in the price of the tent?2026-04-12T00:31:45+00:00

Sidewalls are not included in the price of the tent. Please review our catalogue for pricing.

What should I know about lighting?2026-04-12T00:31:45+00:00

For a bright atmosphere we would recommend 100 watts per 100 sq. ft.
For a soft atmosphere we would recommend 100 watts per 400 sq. ft.

What about missing or damaged items?2026-04-12T00:31:45+00:00

PeakRentals.com inspects and maintains all rental products on a regular basis. All rental products are the responsibility of the renter once delivered. The renter will be charged for the replacement cost of any missing or damaged items. Please inspect and go over your order once delivered and report any discrepancies to us immediately.

What should I know about renting a tent?2026-04-12T00:31:45+00:00

The size and type of your event, geographic location, other existing structures, and utilities are all important factors when planning to rent a tent.

A free site inspection is advised. Please contact us for more information.

What are your office hours?2026-04-12T00:31:45+00:00

Consultations are by appointment only. Please call or email us for more information.

What should I do if I need to reach someone after business hours?2026-04-12T00:31:45+00:00

Our business number is available for emergencies 24 hours a day. (506-863-7325)

Where do you deliver?2026-10-27T13:40:34+00:00

We deliver and install throughout the Maritimes, including New Brunswick, Nova Scotia and Prince Edward Island. Delivery charges are based on distance. See our delivery fees.

Do you deliver and install tents in the off season?2026-10-27T13:10:05+00:00

Our off season runs from October to April. During that time, rentals are available for pick up and return only, by appointment, and we don’t install tents. Delivery and tent installation start again in May.

Do you deliver after hours or on holidays?2026-10-27T13:10:05+00:00

Yes, after hours and holiday delivery and pick up can be arranged. Additional fees may apply.

Can I pick up my order myself?2026-10-27T13:10:06+00:00

Yes, customer pick up is available year round. When booking, please give us the name and address of where the items are going.

How should items be left for pick up?2026-10-27T13:10:06+00:00

Please wipe down all items and leave them stacked where our delivery crew left them, ready for pick up.

Do I get credit for items I don’t use?2026-10-27T13:10:06+00:00

All products are rented on a per event basis, so no credit is given for items that go unused.

Do I need insurance?2026-10-27T13:10:07+00:00

Yes. Renters are required to carry $2,000,000 in liability insurance, with PeakRentals.com named as an additional insured and loss payee. Rental items are not covered under our insurance once they leave our possession, so please arrange coverage with your insurance provider before your event.

What happens if the weather is bad?2026-10-27T13:10:07+00:00

Tents are temporary structures, and for the safety of your guests and our crew, we will not install a tent when extreme weather is forecast. Weather is not grounds for cancellation, but if conditions are a concern, please contact us to discuss options.

How much space do I need?2026-10-27T13:10:07+00:00

Multiply your guest count by the space each guest needs: 10 to 12 square feet per guest at round tables, 8 to 10 at banquet tables, or 6 to 8 for cocktail or standing. Then add space for a dance floor, buffet, bar or stage. See our seating chart and tent calculator for more detail.

How do I get my site ready for the tent?2026-10-27T13:10:08+00:00

Please clear the tent area of lawn furniture, toys and pet waste before our crew arrives. Let us know ahead of time about anything underground where the tent will go, such as septic fields, irrigation or sprinkler lines, and buried gas, power or water lines, as well as any overhanging trees or power lines. We offer a free site inspection so we can plan the best placement together.

Can you set up a tent on pavement or gravel?2026-10-27T13:10:08+00:00

Yes. We can stake through pavement and repair it afterward, or use ballast where staking isn’t possible. Ballast barrels are significantly more expensive, so please let us know the surface when you request a quote.

Can I use heaters, candles or a barbecue under the tent?2026-10-27T13:10:08+00:00

Barbecues, grills and other cooking equipment must stay outside the tent. Open flames and heaters must be kept well away from the tent walls and roof, and any heater used must be approved for tent use. Please review the tent care rules in your rental agreement, or ask us before your event.

Do you support non profit and community events?2026-10-27T13:10:09+00:00

Yes. PeakRentals.com is proud to support community and non profit events. Visit our Community page to apply through our online Not For Profit form.

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Constance Frenette profile picture
Constance Frenette
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Great reliable service at competitive pricing. We rented round tables, tablecloths and cruiser tables for a backyard wedding. Very happy with the service we received from Caleb. I do recommend PeakRental for your next event.
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Ian Duncan profile picture
Ian Duncan
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Peak Rentals always offers high quality, timely service while being able to respond to last minutes requests. 5 stars!
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Tara Glencross profile picture
Tara Glencross
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Thank you to PeekRentals! We had amazing service from our first call to determine what we needed, all the way through to setting up and taking down. They made it so easy and the tents/dance floor were a hit. I would recommend this company to everyone and they will be my go to for my next event.
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Patricia Mora profile picture
Patricia Mora
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Top-notch service! They were very quick to respond, accommodating and friendly. Rental fees did not break the bank. Highly recommended!
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pamela norwood profile picture
pamela norwood
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Caleb and his team are super pros. They can pivot on a dime on pre event changes and the load in and installation process is seamless and efficient. Their products are in excellent condition too. Peak is a delight to work with and made our event top notch
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Allie Ferguson profile picture
Allie Ferguson
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These Guys are awesome.
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Mary Joan Campbell profile picture
Mary Joan Campbell
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We used Peak Rentals in June 2024 for a large event in Moncton and they were great. Caleb was always there to answer any questions and able to deliver specific requests as the event drew near. It was great to work with them!
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john floyd profile picture
john floyd
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Extremely professional business, it was a pleasure dealing with Caleb and his team at Peak Rentals. I would highly recommend this business for anyone looking to organize any event .
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Mitchell Scott profile picture
Mitchell Scott
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Couldn’t recommend this company more! Everything from communication, setup, and customer service was excellent. You can trust them for your big day! Thanks again guys!
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William Gallant profile picture
William Gallant
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Excellent from start to finish. Don't bother shopping around for your event supplies, because Peak has the best pricing / service. Everything worked seamlessly for our wedding.

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